Welcome to Noir Darling Store, where we empower your individuality through fashion that breaks conventions. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our support team at [email protected].

Product Questions

What types of products does Noir Darling offer?
We specialize in alternative fashion for unique souls, including Corsets & Waist Trainers, Lolita Dresses, Goth Dresses, Leggings, Crop Tops, and more. Our collection is designed for those who rebel against mass-produced sameness and embrace bold, distinctive styles.
Are your products true to size?
Yes, we provide detailed size charts for each product to help you find the perfect fit. Since our items like corsets and Lolita dresses require precision, we recommend checking the measurements carefully before ordering to ensure your garment reflects your unique style flawlessly.
Do you offer custom or made-to-order items?
Currently, we focus on curated ready-to-wear pieces, but many of our designs, such as Gothic and Lolita dresses, are crafted with attention to detail to make a statement. We don’t offer custom orders at this time, but our collection is constantly updated with new, exclusive styles.

Shipping & Delivery

What are your shipping options and costs?
We offer two shipping methods: Standard Shipping for $12.95 via DHL or FedEx, delivering in 10-15 days after shipping, and Free Shipping for orders over $50 via EMS, which takes 15-25 days. Please note that orders are processed in 1-2 business days before shipping.
Do you ship worldwide?
Yes, we deliver globally to fashion-forward individuals, except for certain remote areas and parts of Asia. We’re continuously expanding our reach, so check back for updates if your region isn’t currently supported.
Will I be charged customs or import fees?
International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for specifics, as these charges vary by country.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to follow your package’s journey from our alternative fashion sanctuary directly to your doorstep.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with tags attached. To initiate a return, contact us at [email protected] with your order details. Note that shipping costs are non-refundable, and exchanges are subject to availability.
What if my item arrives damaged or defective?
We take great care in packaging each piece, but if something arrives damaged, please email us immediately with photos and your order number. We’ll work to resolve it quickly, ensuring your fashion finds meet our high standards.

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with the utmost security to protect your individuality and trust.
Do I need an account to place an order?
No, you can checkout as a guest, but creating an account allows you to track orders, save favorites, and enjoy a personalized shopping experience tailored to your bold style.
Is my personal information safe?
Absolutely. We value your privacy and use secure encryption to protect your data. We never share your information with third parties without consent.

General Inquiries

How can I contact customer service?
Reach us at [email protected] for any questions. Our team is dedicated to helping you express your uniqueness and typically responds within 1-2 business days.
Do you have a physical store?
Noir Darling is based online, with our headquarters in Arlington Heights, US. This allows us to focus on delivering exclusive fashion directly to you, no matter where you are in the world.

Thank you for choosing Noir Darling Store. We’re honored to be part of your style journey and committed to bringing you fashion that defies conventions. Boldly yours,
The Noir Darling Team

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